HRP case study

Historic Royal Palaces is an independent charity that manages six of the United Kingdom's royal palaces, five in London and one in Northern Ireland. The palaces attract millions of visitors each year to Hampton Court Palace, The Tower of London, Kew Palace, Kensington Palace, Banqueting House and Hillsborough Castle.

In December 2023 Belmont Press Limited were proud to have been chosen as Historical Royal Palaces print partner after an in depth formal tender process. The contract would cover all signage as well as visitor maps and general print requirements for their six world renowned sites and would also lead to us working together, with a view to bringing the printing and fulfilment of all membership communications in house.

Prior to Belmont securing our place as HRP’s preferred partner, they had enjoyed a long term relationship with a trusted existing print supplier. So when the time came to go out to formal tender and switch suppliers, it was vitally important there was no interruption in service. This was not lost on our team, we were mindful of making any transition as smooth as possible, offering support, advice and ensuring the trust placed in us paid off for the HRP team.

At contract commencement we immediately assigned a dedicated expert team of two contacts, internal and external, to implement a robust transition management plan, project manage all requirements, and nurture the beginnings of a supportive and robust relationship.

The transition management plan was sensitively implemented and ensured excellent collaboration with HRP and their previous print supplier. The professionalism of all parties ensured a seamless switch of production to Belmont Press on 1^st March 2024.

Our London office played a key role in communication throughout this time along with the lead senior account manager dedicated to the 80 person Historic Royal Palace team. Since contract commencement, we have successfully produced and delivered 237 different projects for HRP, on time and on budget.

HRP's procurement lead had this to say about her experience on the transition: -

"Overall, we chose Belmont  to hold the contract as they offered quality products and pricing, in what was a highly competitive tender. Furthermore, Belmont’s ethos is very much compatible with Historic Royal Palaces. The transition was seamless, which was primarily due to all three parties delivering their work packages on time and to standard. HRP provided all the information and internal comms to allow Belmont to begin on the start date with no problems, and Belmont, with their experience delivered excellently. The incumbent supplier was also extremely affable during the changeover, which helped to enable everything to work so well."